It depends on your business model, of course, but I think that often the package ends up arriving. It’s in your best interest to put off a total or even partial refund. Put off total refund as long as you canįirst of all, I know you will feel like the bad guy in this situation, but really, it’s not really your fault. You want to sound professional but also human and sympathize with them. You’ll have to figure out the exact wording, but the idea is that you are confident the package will arrive yet you acknowledge that the situation sucks. You should also apologize for any inconvenience but also reassure them that the package will arrive. as reasons) and that you are doing everything in your power to make sure things stay moving. The best thing you can do is say that this is due to circumstances relating to the heavy volume at the Post Office (and you can provide COVID-19, the holidays, etc. I mean, don’t get me wrong: I’ve seen this status persist for a long time–like a week in some cases. I’m not 100% sure about all of the procedures on these platforms, but essentially, I’d suggest this: Assure your customer it probably isn’t lostĬustomers might get really annoyed and feel like the package is lost, but it most likely isn’t. What if I sold something on eBay or Mercari or Depop or Etsy? Sellers Recently, factors like COVID-19 and holiday volume have really put a ton of stress on post offices, and this status might have been applied because they simply cannot adhere to the time estimates the tracking originally stated. Often it’s because the post office is totally overrun by volume and/or understaffed by personnel. The simple truth of the matter is that a lot of factors can lead to this. The package could be in a pile that is unsorted or in some sort of limbo at a facility, but there really isn’t much you can do sometimes but wait. But honestly, waiting fixes a lot of the issues because almost every path leads right back to this one. You know this because your package is probably in this status for a long time. This sucks, but it isn’t the worst thing in the world because USPS probably still has your package, but it’s sort of in no-man’s land.Īnd you know this. If you’re here, you probably have at least one item that is totally stuck in the “In Transit, Arriving Late” status.įirst of all, don’t panic. How to deal with the dreaded tracking update
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